【Course Introduction】

《FOCUS：Process Performance Methodology and Tools》is a worldwidely competitive Chinese course by RBG Consulting Group in Dalles 、Houston 、Washington 、Phoenix Town and Los Angeles of America ，London England ，Oslo Norway ，Singapore ，Kuala Lumpur Malaysia ，RioDeJaneiro Brazil and Mexico City synchronously. The core content of this course is to beat significant RBG(Rummler-Brache Methodology) Process Performance Methodology into the Fortune Global 500's 、Non Profit Organization's and government apparatuses' head.

The 3-9-8 Performance System which this course stresses most can effectively explain the relationship among organization performance , process performance and staff performance. By mastering 3-9-8 performance system , trainees can easily establish organization performance system on the basis of process performance , master implementing process improvement BPI and business process management methodology and tools , and by utilizing Rummler Brache Medthodolgy spread out process performance improvement project through 6 steps. Each step has charts , owned by RBG , as period achievements. We also can call it “Landmark”.By doing this , the implementation concept of the project , which RBG Consulting Group proposes her best by means of looking for performance according to its picture , achieves.
Main Content of 《FOCUS：Process Performance Methodology and Tools》:

Introduction for Business performance's 3-9-8 (3 Layers , 9 Variables , 8 Steps)

Deducing Enterprise's Key Critical Problems through “Super System Chart”

Establishing Enterprise's Key Immaterial Asset Archives — “Process Asset Detail”and“Process Relation Graph”

Deducing CPI by CBI

Locating in CBI Related Process & Implementing Process Improvement

Methods and Steps for Process Improvement

Establishment and Division of Labour for Process Improvement

【Schedule】

◎ First Day

Morning：

1. Process Definition

2. Enterprise's Vision/Mission/Sense of Worth

3. 3-9-8 System of Organization Performance

4. Draw Up “Super System Chart”

5. Answers to 13 Strategy Questions

Afternoon：

6. Defining Enterprise's Key Critical Problems

7. Setting Out Enterprise's Strategy Views

8. Drawing Up Enterprise's Functional Diagram Chart

◎ Second Day

Morning：

9.To Establish Enterprise's Process Asset Details

10. Drawing up Process Relation Graph

11. Deducing Key Process from Enterprise's Strategies

12. Locating in Key Process Problems

13. Drawing up Some Key Process's“IS Chart”

14. Filling in “IS”Process Breakpoint Forms

Afternoon：

15. Working Out “Should”Process Norms

16. Designing “Should”Linear Flow Chart

17. Drawing up “Should”Cross-Functionality Flow Chart

18. Roles-Responsibility Matrix

19. 4 Quotas of Performance Evaluation

20. To Consider Managing Enterprise as Adaptive System

【Lecturing Objects】

1. High-rise Mgr.

2. HR Mgr.

3. QA Dep. Mgr.

4. Multiple Administrative Dep. Mgr.

【Period】

2 Days